Patient Rights and Responsibilities

Download PDF English and Arabic · 4 pages

Patient Rights

Every patient has the right to:

• Be treated with dignity, respect, courtesy, and without discrimination.
• Receive safe, appropriate, and high-quality healthcare.
• Have their privacy and confidentiality protected.
• Know the name and role of the healthcare professionals involved in their care.
• Receive clear information about their diagnosis, proposed treatment, expected benefits, possible risks, alternatives, and costs.
• Participate in decisions concerning their healthcare.
• Give informed consent before any examination, treatment, procedure, photography, or sharing of medical information.
• Refuse treatment and be informed of the possible consequences of that decision.
• Receive information in a language and manner they can understand, including communication assistance when reasonably available.
• Have their cultural, personal, and religious values respected.
• Receive appropriate assessment and management of pain.
• Be informed of any unexpected delay or change in their care.
• Request access to or a copy of their medical records in accordance with applicable laws and clinic procedures.
• Receive an itemised bill and an explanation of charges.
• Seek a second medical opinion or request referral to another healthcare provider.
• Make a complaint or provide feedback without fear that it will affect the quality of their care.
• Receive appropriate emergency assistance and referral or transfer when required.

Patient Responsibilities

Every patient is responsible for:

• Providing complete and accurate information about their health, medical history, medications, allergies, and previous treatments.
• Presenting valid identification, insurance information, and other required documents.
• Asking questions when information or instructions are unclear.
• Participating in the agreed treatment plan and informing the healthcare provider if they are unable or unwilling to follow it.
• Accepting responsibility for the consequences of refusing treatment or not following medical advice.
• Attending appointments on time and informing the clinic as early as possible when unable to attend.
• Treating healthcare professionals, staff, other patients, visitors, and clinic property with respect.
• Following the clinic's policies, safety requirements, and infection-control instructions.
• Respecting the privacy and confidentiality of other patients.
• Meeting all financial obligations related to the care and services received.

Alter Health Clinic LLC